FAQ

Booking
How do I cancel or make a change to my reservation? Is there a fee?
Please review the following information on how you can cancel your car rental reservation. If you are having difficulties cancelling on line, please consider where you made the booking as that may affect your ability to cancel via the web.

• Online: If your reservation was made on-line you can click the link on our web site home page that says "Manage Booking". Complete reservation information you will then see options above and to the right of your reservation information,

• Contact Centre: If you made your reservation through our Contact Centre please call us.

Cancellation Fees:  6 months in advance full refund less £25 admin charge
3 Months in advance  50% refund less £15 admin charge
Less than 3 months there are no refunds.

Do you accept credit cards for payment?
Yes we do accept all major credit cards, (Except American Express) There is no charge for debit card payments and 3% for credit card patments

What are your renter requirements?
Must meet the renting location's minimum age requirement of 21 with two years driving experience.

Have a valid driver's license

Have a major credit card in their name at the time of rental

Can I request a specific make or model?
All cars are priced, booked and controlled by car category size, not by car make or model.

Vehicle features, seating and luggage capacities are not guaranteed and are subject to manufacturer make and model.

Rent A Car Dalaman  guarantees you will receive a car from the category size you select. We cannot guarantee a particular brand or model.

To see examples of our category sizes please go to our homepage click on "Our Cars".

I decided to book a holiday at last minute and need a car?
Online bookings can normally be made before 48 hours of departure. Please telephone our sales office on 0844 414 5340
Is it safe to book online?
Yes it is.

On Hire

What do I do if I have an issue with the vehicle that I am renting while I still have it?

If your issue is related to a mechanical problem (flat tire, dead battery, accident, etc.) please contact our Roadside Assistance department, details of which will be provide upon vehicle delivery.

If you have an issue that is not mechanical please contact the office that you rented from for assistance.

Am I allowed to tow another vehicle, boat, trailer, etc., behind an Rent A Car Dalaman Airport rental car?

Rent A Car Dalaman does not allow towing of any kind with rental vehicles.

I had an accident in my rental vehicle what should I do?

If you have an accident in your rental vehicle contact Roadside Assistance 24 hours a day, detail s of which will be provided upon vehicle delivery.

Is my pet allowed to travel in the rental car?

Yes, we do allow domesticated pets in vehicles.

Excessive pet hair, soiling or damage caused by animals may result in extra cleaning charges.

What is the smoking policy for your rental cars?

All vehicles are non-smoking.

Additional cleaning fees will apply if a vehicle is returned in a condition where it needs to be cleaned and deodorized due to smoking.

If you are in a rental vehicle that seems to have been smoked in, please contact our customer service team.

Miscellaneous

I have a complaint, who can I contact?

Rent A Car Dalaman  prides itself on delivering excellent customer service. All customer feedback and concerns are taken seriously. If you are not 100% satisfied with any experience you have had with Rent A Car Dalaman  please let us know.

Please feel free to e-mail us by clicking the "Contact Us" link in the top right corner on our homepage

Does Rent A Car Dalaman Airport rent Child Safety Seats?

Rent A Car Dalaman  takes child safety and protection very seriously.

Keeping your child safe in the vehicle is one of the most important things you can do, so please consider the following steps when renting a child safety seat:

As the customer you are responsible for complying with all applicable seat belt and child restraint laws.

The correct and complete manufacturer's instruction manual will be secured to the child safety seat for your reference. Please advise the rental representative if for some reason the instruction manual is not attached.

Customers must install child safety seats themselves. Employees of Rent A Car Dalaman may not install the child safety seats; however we are happy to carry them to your rental vehicle.

Listed below you will find the types and sizing, as classified by the manufacturer, of seats offered (or similar NHTSA DOT approved child restraint systems):

Infant Seat:
Pierre Cardin (Model #22-323) - 5-point harness, designed for children 5-22 lbs. and 19"-22" in height

Convertible Seat:
Kraft Convertible Car Seat (Model #22-160) - 5-point harness, rear facing 5-35 lbs, forward facing 22-40 lbs

High Back Booster:
Baby max Belt-Positioning Booster Car Seat (Model #22-491) - Used with vehicle lap and shoulder belt, 30-100 lbs

No Back Booster:
Cosco Ambassador No-Back Booster Seat (Model #22-293) - Used with vehicle lap and shoulder belt, 30-100lbs, 34"-57" in height

In order to see the cost of the child seat simply go to our homepage and begin the booking process. Once you have selected the location, dates of rental, and the size of vehicle you will be offered additional equipment. The cost of the child safety seat will show at that time. You may either confirm the reservation or select cancel.

I left an item in my rental vehicle who should I contact?

If you believe that you have left something in your rental car please contact our Office as soon as possible. We will be happy to assist you

Are my personal details safe?

Rent A Car Dalaman car hire store your personal details securely on our server and warrant never to provide or disclose your personal details to any other parties (with the exception of for any possible legal and insurance reasons directly related to your car hire). Further we will never send unsolicited emails or spam. We only send emails as part of the booking process, for necessary communications regarding your car hire.

Is my email address safe?

Yes it is, Rent A Car Dalaman car hire will never send unsolicited emails or spam, we store your personal details securely on our server and warrant never to provide or disclose your email address to any other parties. We only send emails as part of the booking process.